Terms of Service

Please read these terms and conditions carefully before using our website and services.

Last Updated: January 1, 2024

1. Acceptance of Terms

By accessing and using the VitalSource Premium website (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at our domain and any related services operated by VitalSource Premium ("we", "our", or "us"). These Terms apply to all visitors, users, and others who access or use the Service.

You acknowledge that you have read these Terms of Service and agree to be bound by them. If you disagree with any part of these terms, then you may not access the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.

2. Eligibility and Account Requirements

To be eligible to use our Service, you must meet the following requirements:

  • You must be at least 18 years old or have parental/guardian consent
  • You must have the legal capacity to enter into these Terms
  • You must provide accurate and complete registration information
  • You are responsible for maintaining the confidentiality of your account
  • You must notify us immediately of any unauthorized use of your account

By creating an account, you represent that all information you provide is true, accurate, current, and complete. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms. In such cases, "you" and "your" refer to such entity.

3. Our Services

VitalSource Premium provides natural wellness solutions through our e-commerce platform offering:

Product Categories

  • Natural supplements and vitamins
  • Organic wellness products
  • Herbal remedies and extracts
  • Personal care products
  • Home wellness solutions

Additional Services

  • Product consultation and guidance
  • Educational wellness content
  • Customer support services
  • Loyalty programs and rewards
  • Regular wellness newsletters

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time. We may also impose limits on certain features or restrict your access to parts or all of the Service with or without notice or liability.

4. User Responsibilities

As a user of our Service, you agree to use the Service responsibly and in accordance with these Terms. You are responsible for:

Prohibited Activities

  • Using the Service for any unlawful purpose or in violation of any local, state, national, or international law
  • Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating
  • Submitting or transmitting spam, chain letters, contests, junk email, or pyramid schemes
  • Using any automated system to access the Service
  • Interfering with or disrupting the Service or servers or networks connected to the Service
  • Attempting to gain unauthorized access to any portion of the Service
  • Impersonating or attempting to impersonate the Company, a Company employee, another user, or any other person or entity

You acknowledge that you are solely responsible for your conduct while using the Service and for any consequences that may result from your use of the Service.

5. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of VitalSource Premium and its licensors. The Service is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. All other trademarks not owned by us that appear on the Service are the property of their respective owners.

Your Content Rights

By submitting any content to us (such as reviews, testimonials, or suggestions), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, publicly perform, publicly display, reproduce, and distribute such content.

You represent and warrant that you own or have the necessary rights to submit your content and that your content does not violate any third-party rights.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Service, you consent to the collection and use of information in accordance with our Privacy Policy. We are committed to protecting your personal data and handling it in compliance with applicable data protection laws.

Data Security Measures

  • SSL encryption for all data transmission
  • Secure payment processing through certified providers
  • Regular security audits and updates
  • Limited access to personal data on a need-to-know basis
  • Data retention policies compliant with legal requirements

For detailed information about how we collect, use, and protect your data, please review our Privacy Policy.

7. Product Purchases and Payments

When you make a purchase through our Service, you agree to provide current, complete, and accurate purchase and account information. You are responsible for all charges incurred under your account, including applicable taxes.

Accepted Payment Methods

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank transfers (for larger orders)
  • Digital payment platforms

Payment Processing

  • All payments are processed securely
  • Prices include applicable taxes unless stated otherwise
  • Currency conversion may apply for international orders
  • Payment confirmation will be sent via email

We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.

8. Shipping and Delivery

We strive to process and ship orders promptly. Shipping times may vary depending on the destination and shipping method selected. All shipping costs are calculated based on the weight of your order and the delivery address.

Shipping Information

  • Processing Time: 1-3 business days after payment confirmation
  • Standard Delivery: 3-7 business days within continental regions
  • Express Delivery: 1-3 business days (additional charges apply)
  • International Shipping: 7-14 business days (customs processing may extend delivery time)

You are responsible for providing accurate shipping information. We are not liable for delivery delays caused by inaccurate or incomplete addresses provided by customers, customs clearance, or circumstances beyond our control.

Risk of loss and title for items purchased pass to you upon our delivery to the carrier. If your package is lost or damaged during shipping, please contact our customer service team for assistance.

9. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Policy Details

  • Items must be returned in original condition and packaging
  • Opened supplements and consumables cannot be returned unless defective
  • Return shipping costs are the responsibility of the customer
  • Refunds are processed within 5-10 business days after we receive returned items
  • Custom or personalized items are not returnable unless defective

Refund Process

To initiate a return, contact our customer service team at [email protected] or call +421 323 00 88 08. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

In case of defective or damaged products, we will provide a full refund or replacement at no additional cost. Please contact us immediately upon receipt if you notice any issues with your order.

10. Disclaimers and Limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, VitalSource Premium excludes all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) which might otherwise be implied into these Terms.

Health and Wellness Disclaimers

The information provided on this website regarding nutritional supplements and wellness products is for educational purposes only and is not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare provider before starting any new supplement regimen.

VitalSource Premium does not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. We do not warrant or make any representations regarding the use or the results of the use of the Service in terms of correctness, accuracy, reliability, or otherwise.

While we strive to provide accurate product information, we cannot guarantee that product descriptions, colors, or other content is completely accurate, complete, reliable, current, or error-free.

11. Limitation of Liability

In no event shall VitalSource Premium, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Our total liability to you for all damages arising out of or relating to these Terms or your use of the Service shall not exceed the amount you have paid us for the specific product or service that gave rise to the claim in the twelve (12) months preceding the claim, or one hundred euros (€100), whichever is greater.

Exceptions to Limitations

The limitations and exclusions in these Terms will apply notwithstanding any failure of essential purpose of any limited remedy specified herein. Some jurisdictions do not allow the exclusion or limitation of certain implied warranties or limitations of liability for incidental or consequential damages.

You acknowledge and agree that VitalSource Premium has made the Service available to you and entered into these Terms in reliance upon the limitations of liability specified herein, which allocate the risk between you and us and form the basis of the bargain between you and us.

12. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account closure.

Effect of Termination

  • All provisions of these Terms which by their nature should survive termination shall survive termination
  • Your account information and access will be permanently deleted
  • Outstanding obligations and liabilities incurred before termination shall continue
  • Any refunds or outstanding payments will be processed according to our policies

The termination of your access to and use of the Service shall not affect any right or remedy that may have accrued to either party before such termination.

13. Governing Law and Jurisdiction

These Terms shall be interpreted and governed by the laws of Slovakia, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved exclusively in the courts of Trenčín, Slovakia.

Dispute Resolution

Before pursuing formal legal action, we encourage you to contact us directly to resolve any disputes informally. We are committed to working with our customers to address any concerns or complaints.

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

These Terms constitute the entire agreement between you and VitalSource Premium regarding your use of the Service and supersede all prior and contemporaneous understandings regarding such subject matter.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

How We Notify You of Changes

  • Email notification to the address associated with your account
  • Prominent notice on our website's homepage
  • Notification through the Service interface
  • Updates to the "Last Updated" date at the top of these Terms

It is your responsibility to review these Terms periodically to stay informed of updates. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes.

15. Contact Information

If you have any questions about these Terms of Service, please contact us using the information below:

Company Information

VitalSource Premium

Mierové námestie 1
911 01 Trenčín
Slovakia

Phone: +421 323 00 88 08

Email: [email protected]

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM

Saturday: 10:00 AM - 2:00 PM

Sunday: Closed

All times are Central European Time (CET)

Customer Support

Our customer service team is available during business hours to assist you with any questions, concerns, or issues you may have regarding your orders, returns, or our products and services.

For urgent matters outside of business hours, you may still contact us via email, and we will respond as soon as possible on the next business day.

© 2024 VitalSource Premium. All rights reserved.

Last updated: January 1, 2024