Privacy Policy
At VitalSource Premium, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our natural wellness products and services.
Last Updated:
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you register for an account, place an order, subscribe to our newsletter, contact us, or participate in any interactive features of our website. This information may include:
- Name, email address, phone number, and mailing address
- Billing and shipping information
- Payment information (processed securely through third-party providers)
- Account credentials and preferences
- Communication preferences and marketing consent
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- IP address, browser type, and device information
- Pages visited, time spent on site, and referring website
- Cookies and similar tracking technologies
- Location data (if permitted) for shipping and service optimization
Your Privacy Matters
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
How We Use Your Information
Order Processing
Process and fulfill your orders, manage your account, handle payments, and provide customer service and support.
Personalization
Customize your shopping experience, recommend products based on your preferences, and provide tailored wellness solutions.
Communication
Send order confirmations, shipping notifications, respond to inquiries, and provide important service updates.
Analytics
Analyze website usage, improve our products and services, and understand customer preferences for better wellness solutions.
Information Sharing and Disclosure
We Do Not Sell Personal Information
VitalSource Premium respects your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, and providing customer service.
Legal Requirements
We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity with the same privacy protections.
Consent
We may share your information with your explicit consent or as otherwise disclosed at the time of collection.
Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security assessments and updates
- Employee training on data protection practices
- Limited access to personal information on a need-to-know basis
- Secure data storage with regular backups
Secure Shopping Experience
Your payment and personal information are protected by industry-leading security technologies during every transaction.
Your Privacy Rights
Access and Control
You have the right to access, update, or delete your personal information at any time. You can:
- Access your account information
- Update your profile and preferences
- Request deletion of your account
- Opt out of marketing communications
- Request data portability
- File a privacy complaint
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through:
- Your browser settings to block or delete cookies
- Our cookie preference center
- Third-party opt-out tools for analytics and advertising
Note: Disabling cookies may limit certain website functionality and personalized features.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide appropriate safeguards, including:
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions for countries with equivalent data protection standards
- Binding Corporate Rules for internal transfers
- Certification schemes and codes of conduct
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it is securely deleted or anonymized.
Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove such information from our servers and terminate the child's account.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Email Notification
Updates sent to your registered email address
Website Notice
Prominent notice on our website homepage
Updated Date
Effective date clearly indicated
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Business Hours
Data Protection Officer
For specific privacy concerns or data protection requests, you can also contact our Data Protection Officer directly.